Chatbase builds and deploys AI agents for customer experience across chat, email and voice, and includes a helpdesk inbox on Standard and above, covering support work like Gorgias.
Paid plans: see official pricing · 7-day free trial
AI tool
Gorgias
Gorgias is a conversational AI platform that automates ecommerce customer support and helps brands handle pre-sale and post-sale conversations.
What Gorgias does
Combines an AI agent and a helpdesk inbox so support and automation share customer context. Lets the AI agent resolve routine customer inquiries while escalating harder cases to human agents. Brings messages from several channels into one shared view.
Built for
- Ecommerce brands
- Shopify merchants
Key features
- AI agent that resolves routine tickets automatically
- Unified inbox across email, chat, SMS, WhatsApp, Instagram and Facebook
- In-conversation order actions such as cancel, discount or upsell
- Native Shopify data access inside tickets
- Over 300 integrations with other ecommerce tools
- Ticket routing and assignment across a team
- Revenue attribution reporting for support
- Proactive AI coaching tips for human agents
Pros
Pros
- Shows live store order and customer data inside each conversation.
- Connects to a large set of ecommerce tools out of the box.
- Reports on the revenue generated through support conversations.
Where Gorgias is listed
Gorgias is listed under helpdesk automation in Sales and support AI tools.
Customer support chatbotsWorkflow automation
Gorgias alternatives
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WRITER offers an agent for chat and automation, with playbooks for repeatable workflows and connectors to the tools where work happens.
Paid plans: see official pricing · 14-day free trial
Copy.ai provides workflows and agents that automate tasks with guardrails, and it also offers a chat interface for one-off tasks.
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Agentkit builds a website chatbot trained on your pages and documents, rather than a full support inbox.
NewPaid plans: see official pricing
API.market MCP Gateway lets an AI app reach thousands of API tools through a single MCP endpoint, connecting by OAuth or API key.
NewPaid plans: see official pricing